Terms & Conditions

Bas & Boo Terms and Conditions

 

  • 1. These terms and conditions take effect from 15/03/2023

  • 2.  No variation of these terms and conditions shall be acceptable to or binding upon Bas&Boo Ltd unless agreed and confirmed in writing prior to entering into this agreement.

Cats

  • 3. Bas&Boo Ltd undertake to visit the clients’ cats in the client’s home, and will feed the cat with food as agreed with the cat’s owners. Visits shall be made once or twice per day in agreement with, and charged to, the Client. All reasonable attempts to feed the animal with pre-agreed foodstuffs will be carried out but ultimately the choice of menu will be at the discretion of Bas&Boo Ltd. A third visit may be agreed in specific circumstances and at the discretion of Bas&Boo Ltd

  • 4. The client shall provide the cat/s regular food, medication and supplements. If a litter tray is used then adequate supply of litter, cleaning materials, poop disposal bags and dustbin liners must be provided.

  • 5. The client shall furnish Bas&Boo Ltd with a full explanation of the cat’s lifestyle and habits, tastes, likes, dislikes, idiosyncrasies, preferences etc. And shall be responsible for advising Bas&Boo Ltd of the cats behaviour, temperament and medical history and current medical needs.

  • 6. Should a cat appear unwell, Bas&Boo Ltd shall assume responsibility for referring any cat in its care to a veterinary surgeon and the owner shall accept liability for any veterinary, or other associated costs submitted in connection therewith. Bas&Boo Ltd will make every effort to use the cat/s own veterinary Practice, however if this is not possible another practice will be used. Time taken for vet visits are charged by the same half hour rate for sitting visits.

  • 6A Under no circumstances shall Bas&Boo Ltd be liable in any way whatsoever for the deterioration of any existing / diagnosed condition of any cat (s) in its care. All expenses / veterinary costs (including costs of prescription drugs or any other medication) and/or any transportation costs to the vet are solely the responsibility of the owner.

  • 7. Bas&Boo Ltd shall not be liable for the loss or death of any cat under its custody caused by any action other than the direct action of Bas&Boo Ltd personnel. In any event, Bas&Boo Ltd. liability in respect of loss or death of a cat shall be restricted to the monetary value of such animal.

  • 8. Bas&Boo Ltd shall use its best endeavours to care for the client’s cat in the most effective manner possible, but shall not be liable to the client in respect of any loss caused by latent defect in food or other material provided for the cats welfare.

Keys

  • 9. The cat owners shall provide Bas&Boo Ltd with one full SPARE SET of keys to the client’s property together with instructions on the operation of the burglar alarm or other security system/s. The client should ensure that all doors/windows that need to be opened are in good repair and that locks are in good working order. Bas&Boo Ltd will not be liable for any breach of the client’s home security due to poorly maintained or ill-fitting locks and doors. Should Bas&Boo Ltd be unable to access the property due to defective keys a £25 charge will be immediately added to the bill to cover time and inconvenience as well as any additional costs such as a locksmith.

  • 10. If you do not wish us to hold your keys, Bas&Boo Ltd will return keys after the client has returned home. Should a client request keys be left behind or dropped through a letterbox, this will only be done if another set of keys is accessible. A key drop charge is applied if sitter has to return to drop keys off. We highly recommend that we hold onto the keys in case of delay in homeward travel and possible extension of the need for our services.

  • 11. For subsequent bookings if the keys to your property have been returned, then they shall be delivered by the client to Bas&Boo Ltd at least two working days prior to the first visit or a chargeable visit arranged with the assigned sitter.

Prices

  • 12. The client shall be liable for payment of Bas&Boo Ltd fees for welfare visits and also the cost of food, vets’ bills or any other accounts incurred on the cats’ business.

  • 13. All accounts and charges are payable 48 hours before the start of a booking. Payment details will be provided at the registration visit. A booking is not confirmed until payment has been made.

  • 14. Bas&Boo Ltd reserve the right to charge interest on all unpaid invoices calculated at base rate plus 8% per month from the date of the first visit. (Late Payment act 1998).

  • 16. Prices and costs, except where quoted by Bas&Boo Ltd as covering a specified period are subject to revision at any time in the event of any increase in costs caused by circumstances beyond Bas&Boo Ltd. control, and Bas&Boo Ltd reserve the right to charge any such revised prices.

  • 16A For prices please see our RATES page on the website.

Bookings / Cancellations

  • 17. Cancellations made within 7 days before your first visit, will be charged at 50% of your booked fee

  • Cancellations made within 72hrs of your first visit, we reserve the right to charge you 100% of the booked fee [exceptions may apply at Bas&Boo Ltd discretion]

  • Please double check your travel insurance to see if they cover cancellations to pet services

Insurance

  • 18. The client will be responsible for ensuring adequate buildings, contents and property owners liability insurance for any property which Bas&Boo Ltd shall be required to visit. Such insurance shall cover the risk of damage caused by the cats whilst left unaccompanied in the property.

  • 19. Bas&Boo Ltd, although fully insured against employers’ liability and public liability risks, shall counter claim against the client or householder in the event of any claims arising for breakages caused whilst the cat is being cared for by Bas&Boo Ltd

Other

  • 20. Bas&Boo Ltd personnel will make all reasonable efforts to make their visits at regular intervals. The exact timing of visits will be at the discretion of Bas&Boo Ltd

  • 21. Bas&Boo Ltd personnel shall be discreet at all times and shall make every effort to make their visits as quiet and as un-noticeable as possible.

  • 22. Bas&Boo Ltd shall be under no liability if it shall be unable to carry out any provision of the contract for any reason beyond its control, including, without limiting the foregoing, any act of God, legislation, pandemic, war, fire, drought, failure of power supply, lockouts, strike, or any action taken by employees or owing to any liability to procure materials required for the performance of the contract. During the continuance of any such contingency the client may, by written notice to Bas&Boo Ltd, elect to suspend the contract and make alternative arrangements for the care and well being of their cat/s.